25 Years of Experience in Customer Service Training and Helping California Businesses Grow.
Our highly interactive customer service training programs are designed to meet the needs of your California business. All programs are 100% customized to ensure that your business gets the most out of the program. We’ll help you achieve and surpass all of your goals.
We will use our over 25 years of experience to turn your weaknesses to strengths.
Whether Your Team is in Los Angeles, San Francisco or San Jose, California. We Guarantee Our Customer Service Training Programs Will Improve Satisfaction Ratings for your California Business
Our customer service improvement program include, but is not limited to all of the following:
Role playing exercises that allow the material learned to be used in a real-world environment. It allows employees to shape each customer service technique to the specific person that they are dealing with at the time.
Individual customer service development consultations are designed to assist employees in calming the difficult customers and making the difficult customer a returning customer.
Tried and proven customer service methods that are currently used throughout the world.
Limited class sizes allow for one on one attention.
Customer Service Training Methods That Will Improve Your Business’ Sales in Los Angeles, San Francisco, San Jose, and Throughout All of California
Our customized customer service skills programs will turn customer complaints into endorsements. And have the difficult customers turn into the returning customers.
Here’s a sample of two customer service programs.
INTENSIVE 1/2 DAY SEMINAR:
AN A.W.A.R.D.-WINNING CUSTOMER SERVICE
This program gives your customer service representatives the tools necessary to quickly control the conversation and solve difficult situations.
Customer service representatives will learn:
Friendly relationship building techniques to create long term customer service connections
How to make a great first impression
Four sets of questions that create trust and unveil your customers specific needs
The single most important technique to manage the objection of the most stubborn customer
Eight steps to reveal the hidden reasons that keep a customer from “letting go” of issue
Four-part technique to highlight how the customer gains from your solution compared to competition’s
Seven answers that leave the customer happy and smiling
Through role-playing and training exercises, all of these techniques be second nature
COMPREHENSIVE FULL DAY SEMINAR:
THE ART OF TURNING CHALLENGES INTO CHEERS
This customer service seminar provides your customer service team with all the tools and techniques necessary to improve customer satisfaction, no matter what their level of expertise. It provides all the benefits and customer service improvement techniques of the half-day seminar.
Your Customer service representatives will learn:
How to increase positive word of mouth regardless of the situation
Four steps to teach representatives how to talk about solutions and benefits rather than problems
How to turn issues into repeat customers
Three methods that will make customer service representatives improved listeners
Realize why a customer complain and what to do with those complaints
Interpreting body language and the meaning of what the prospects are saying
Seven methods to handle the most common objections and challenges that have representatives achieve 100% of their potential.